Can I return the product if I change my mind?
Due to hygiene and safety reasons, we generally cannot accept returns for change of mind unless the product is faulty. Please contact us if you have concerns, and we will do our best to assist.
What is your returns policy?
We offer a 30-day returns policy for faulty or damaged items. If your item arrives damaged or does not work correctly, please contact us within 30 days with photos of the issue and your order number. We will arrange a replacement or refund.
Shipping & Delivery – How long does shipping take?
We aim to dispatch orders within 1–2 business days. Delivery typically takes 5–12 business days depending on your location in Australia. You will receive tracking information once your order is shipped.
Can I use it if I’m pregnant?
If you are pregnant or have a medical condition, we recommend consulting a healthcare professional before using any light therapy device.
When will I see results?
Results vary by individual. Many users notice a visible difference in skin tone and clarity after 2–4 weeks of consistent use. For best results, combine with a regular skincare routine.
Does it come with a warranty?
Yes, our products include a warranty for manufacturing defects. Please contact us if you experience any issues.
What if the product arrives damaged or not working?
We offer a 30-day returns policy for faulty or damaged items. Contact our customer support with your order number and photos, and we will assist with a replacement or refund.
Is this product safe for my eyes?
Avoid direct contact with eyes while using the mask. The mask should not be used while sleeping. If you have concerns about light sensitivity, consult a healthcare professional.
Is it suitable for all skin types?
Yes, the mask is designed for most skin types, including sensitive skin. If you have a specific skin condition or are unsure, consult a skincare professional before use.
What does this LED face mask do?
This LED face mask uses multiple LED light colors to support a range of skincare concerns, including the appearance of fine lines, uneven tone, and blemish-prone skin. Each color mode is designed to target a different skin concern.
How do I use the LED face mask?
1. Cleanse and dry your face.
2. Put the mask on and secure it comfortably.
3. Select your preferred LED color mode.
4. Relax for 15–20 minutes.
5. Remove the mask and follow with your skincare routine.
How often should I use it?
For best results, use the mask 3–5 times per week for 15–20 minutes per session. You can adjust based on your skin’s needs and sensitivity.
Is it safe to use every day?
Yes, it is safe for most skin types. However, if you experience any discomfort, reduce frequency or stop use. Do not use on broken or irritated skin.
Can I use it with skincare products?
Yes. You can use your usual skincare products before or after treatment. For best results, use a gentle cleanser before your session and follow with your preferred moisturizer or serum after.
What are the different colors for?
Each LED color supports a different skin concern:
- Red: Anti-aging & skin rejuvenation
- Blue: Blemish-prone skin support
- Green: Tone balancing
- Yellow: Brightening & calming
- Purple: Recovery & balance
- Cyan: Oil control & calming
- White: Overall skin clarity